The benefits of Outsourcing Technical Support

Outsourcing technical support can have many benefits for a business

outsourcing technical support

Whether you are running a small-medium business, or a branch of a global corporation, outsourcing technical support can provide a number of benefits. In this blog post the Zinon Cloud team will discuss the ten most important benefits of outsourcing technical support.

  1. Controlling IT Costs

Outsourcing your technical support means your costs can be budget more effectively as you are not spending money on unnecessary contracts.

  1. Reducing Labour Costs

Outsourcing tech support means that you reduce the costs or hiring and training a team of IT technicians.

  1. Guaranteed certification

In IT, it’s important to remain on top of the latest developments and ensure that all IT workers’ certs are up to date. Within IT companies, all staff must be fully certified and up to date- that isn’t always the case when managing your own IT team.

  1. Qualified and Experienced

Hiring an in-house IT technician who is both qualified and experienced can be expensive. That’s why many companies resort to hiring newly qualified and inexperienced technicians. When you outsource technical support you are getting a team of qualified and experienced professionals.

  1. Increased efficiency

Organisations that attempt to do all their IT in house tend to be less efficient; outsourcing means than no in house time is wasted on tasks that could be completed by a dedicated outsourced team. Problems tend to be solved quicker, allowing your employees to continue working at a more efficient rate.

  1. Staying ahead with tech

IT companies are typically ahead of the game when it comes to technology. Due to the cost of new hardware and software, if your company has an in house tech team, it is less likely that you will adopt new technology that will help your business improve its processes.

  1. Allows you to focus on core business

Outsourcing your tech support means that your work force and attention can be focused on your core business operations. While IT is important, it’s not necessarily something that will help your business make money. If your technical support is outsourced, this means issues can be dealt with offsite without taking away from the tasks and activities that will generate revenue.

  1. Reduces Risk

Many SMEs do not have an IT team, nor do they use an outsourced tech support service. This normally results in the most tech savvy person handling technical issues; however this greatly increases the risk of further damage or data loss. Outsourcing your tech support will reduce the risk of anything further going wrong when you need to address tech issues.

  1. Accessible to all

As outlined already, a lot of SMEs simply cannot afford to hire an in house IT team, or even an individual. Outsourcing technical support is accessible to all business, regardless of the size or model.

  1. Compliance and security

We saved the most important benefit for last. When you are operating a business’ information system without professional guidance, you are most likely reducing your levels of data security, and perhaps inadvertently being non-compliant to data laws. Working with an IT company ensures that your data is never at risk, and that your company is always compliant.

Can you see the benefit of outsourcing your technical support? Zinon Cloud proudly provides the most proficient and effective cloud services and technical support in Leinster. If you would like to learn more about our services, please don’t hesitate to contact us.